Here at Moana Casino, short answers come first so you can get on with your evening.
trustWhich languages can I use to contact you?+
Right now, our desks answer in English, German, Finnish and Norwegian. If your preferred language is not on that list, English will get you the quickest reply. A team member reads every message in the language it arrives in.
trustWhen will my data request be handled?+
Send a note to
[email protected] and the team handles data requests in writing. Expect a reply within eight hours, though a copy of your full history can take a little longer to pull together. Deletion follows once any open checks are settled.
trustWhat happens after my account is closed?+
Closure starts the moment your request is logged, and trading on the account stops straight away. Any balance left after pending bets settle is returned to your chosen payment method. Reopening later is not automatic, so a fresh decision rests with our team.
trustWhat happens if the licence lapses?+
Anjouan Offshore Finance Authority licenses Moana Casino LLC under number ALSI-292272, and that authority oversees how we operate. Your statutory rights as a UK player still apply, and our complaints route ends with Anjouan if you are unhappy.
trustWhat happens if my documents are slow?+
Documents usually clear in about nine hours from the moment they land with our verification desk. If a photo is blurry or a document has expired, the clock restarts after you resend. You get a message either way, so check your inbox before chasing.
trustCan I get help with just my e-mail address?+
Just give the e-mail address registered to your account and the name on it, and our team can find you. We never need your password, and we will not ask for it. A short description of the issue speeds things along.
trustWhen is support actually working?+
Our lines stay open twenty-four hours a day, seven days a week, including bank holidays in the United Kingdom. That means a Sunday night query meets the same reply time as a Tuesday morning one. Live chat typically answers within three minutes.